Shipping & Exchange
We will send out your items within 1-4 working days upon receiving your order.
We offer 2 shipping/delivery methods :
1. Smart Pac : $4.00
- Only applicable for 1-2 items per order.
- Tracking number will be given to track your package.
- In event that the tracking status on www.singpost.com is "Delivered", item has been assumed to be in the letterbox or delivered to door step.
- The customer will be responsible for lost item and will have to liase with Singapore Post for recovery of item.
- Delivery time: 3 - 5 working days.
2. Home Delivery (1-3 working days) : $10
- Please take note that your contact number is required and if not furnished, delivery might be delayed.
- Once you received 'Shipment On The Way' email, a confirmation sms will be send to confirm date time of delivery.
- For failed delivery attempts, you will be required to make another payment for courier shipping.
*Ilhan Creations is not responsible for lost or stolen packages.
No refunds except out-of-stock items.
Items are non exchangeable.